Stay info

Check-in / Check-out

On the day of arrival the room will be available from 14:00. On the day of departure until 10:30 am.

Late Check-out

To use the room until 19:00 (only in case of availability)

Booking confirmation

Confirmation of the reservation is made by e-mail.

Cancellation conditions

If you pay for your booking by bank transfer, 30% of the cost of your holiday will be charged. Free cancellation if you book by credit card and notify us within 5 days of the day of arrival. After the fifth day, payment of the first night’s stay will be required. In case of no-show at the hotel, the full cost of the holiday will be charged.

Reservation rights

We assure you of our willingness to accommodate any room preferences expressed at the time of booking. However, we would like to remind you that it is not always possible to guarantee the desired room number in advance.

Parking

Hotel Vena d’Oro has a free car park that can be used by hotel guests.

Bicycles

The hotel provides some bicycles free of charge for short trips around the city, and excursions in the surroundings, to be requested at the reception.
The Hotel will not be liable for personal injury and/or damage to third parties in the event of an accident.

Small animals

We accept small dogs at a cost of € 10,00

Animals are not allowed in the treatment department, swimming pools, wellness centre and dining room.

Telephone charges

For each call made from your room or from the lobby booth in the main building, a charge will be made.
Hall, a charge is made for each call made from your room or from the main building lobby.
(if from the room) or at the end of the call (if from the booth).

WIFI connection

Access codes are available at Reception

Wake-up Service

Ask at the reception desk in the main building.

Safety deposit box

Use is free of charge.

Tourist tax

€ 1.5 per person per night up to a maximum of 7 days, excluding residents of Abano Terme,
children under 16 years of age and group bus drivers. On request, we will issue
receipt of payment.